From urcad at list.omsoft.com  Fri May 13 16:52:19 2011
From: urcad at list.omsoft.com (URCAD Internet Access User List)
Date: Fri, 13 May 2011 16:52:19 -0700
Subject: [Urcad] Internet Disruptions 201105131300
Message-ID: <1305330739.4dcdc4331d4b7@www.omsoft.com>

Dear Residents


As of about 1pm today, we have discovered a problem on the Internet system. One
of the residents, has plugged their router in backwards onto the network. It is
giving out Internet Address leases in place of our own router. Any resident
router or computer that gets an address lease from the rouge router will find
itself unable to get online.

Residents finding themselves without Internet might need to restart their router
or computer. You can restart a computer in the normal way, or restart a router
by pulling its power plug and replugging it. Once or twice should do the trick. 

We hope to come onsite tomorrow to see if we can sleuth out which residential
unit has their router plugged in incorrectly. 

Thanks for your attention to this matter. 

Omsoft Staff
-- 
Rob Nickerson -- CEO -- Om Networks
www.omsoft.com







From urcad at list.omsoft.com  Sat May 14 13:07:55 2011
From: urcad at list.omsoft.com (URCAD Internet Access User List)
Date: Sat, 14 May 2011 13:07:55 -0700
Subject: [Urcad] Internet Disruptions 201105141300
Message-ID: <4DCEE11B.1050303@omsoft.com>

Hi Residents,

So after further examination, we have determined that a fiber optic 
media converter that connects the East Wing systems to the network was 
at fault. It was power cycled today at around 11:30 am, but as of about 
1pm it seems to be up to no good again. We anticipate the part we will 
need to replace it with will be here Monday, and so we will be swapping 
it out Monday afternoon.

In the Interim, affected residents can access the Internet through the 
CLC or the wireless access point at the deli.

Thanks for your patience,

Omsoft Staff

-- 
Rob Nickerson

CEO
Om Networks
UCD Class of 96
C: 530-848-3865